Why (and How) You Need to Keep Your Contact Info Up to Date

Keeping your contact information up to date in our system is an important step to protecting your identity—and your money. If your information is outdated, potential fraud alerts may not work correctly, and verifying your identity could take longer.

Here is an overview of how you can ensure we have your most current info on file.

How to Review & Update Your Information

If you are not a Digital Banking user:

Complete our secure contact form to send us your current information by completing our Contact Information Change Request Form.

If you are a Digital Banking user:

Log in to your Digital Banking account from a desktop computer. Click “Settings” at the top of the page, and navigate to the “Contact” tab. You can update your phone number(s) and email address from there.

To update your home address, please complete our Contact Information Change Request Form.

How We Verify Your Identity

Different kinds of interactions require different identification methods. Here’s how you can prepare for each.

  • Online: You will be required to enter a password that you created. You might also be required to verify your identity via a one-time code sent to you through SMS, Voice Call, or a 2FA app.
  • In-branch: You may be asked to show your membership card or a photo ID.
  • Telephone: You may be asked to state your member number.

For your protection, we may ask you to verify your home address, phone number(s), and email address every time you call, email, or visit a Connexus branch. These verification steps are critical to protecting your identity and money.

We will always protect the confidentiality of your contact information and respect your wishes for how you want to be contacted. If you have any questions, please call us at 800.845.5025.

Start the online Contact Information Change Request Form now.

Other Helpful Forms

Looking for a different form? Find all our online forms here.