Security & Fraud

A current scam: Fraudulent text messages

Connexus, along with many other financial institutions, is receiving reports of fraudulent texts being sent to both members and non-members.

These texts claim to be from Connexus and may indicate that an account has been disabled, a deposit has been scheduled, or fraudulent activity has been noted. The text then asks the recipient to click on a link to view, confirm, or verify this activity.

If the recipient follows the link, they are directed to a fraudulent login web page that looks like a legitimate Digital Banking login page. If a person enters their banking credentials on this fraudulent page, the scammers then have access to a person’s actual account login information.

If you receive a suspicious text from a sender claiming to be Connexus, do not respond to or click on links in the message. Instead, delete the message and block the sender.

Note: Connexus does send reminders and account alerts via text message. However, they will only come from the following numbers: 31029, 296277, 48704, 87175, or 30381. (Voice call authentication codes will come from 717.204.4535.) Texts sent from other numbers are not legitimate Connexus texts. If you ever receive a text that claims to be from Connexus, and you are unsure of its legitimacy, please contact us.

How to lower your risk of being scammed

While we have resources to protect you, we still want to make sure you know what to do if a scammer targets you.

  • Do not respond to or click links in texts from unverified numbers that claim to be from Connexus. Connexus sends text reminders and alerts from 31029, 296277, 48704, 87175, or 30381. (Voice call authentication codes will come from 717.204.4535.) Texts from other numbers are not legitimate Connexus texts.
  • Know that Connexus will never call and ask for your personal information or account information.
  • Do not share your verification code unless YOU called Connexus.
  • If a caller pressures you into giving up personal information, hang up immediately.
  • Caller IDs can be faked. If you’re skeptical, hang up and call us directly.
  • Scammers are sophisticated and sound legit. If you’re unsure, call us directly.
  • Do not answer calls from unknown numbers. Valid callers will leave a message.
  • Do not respond to unverified text messages asking you to call your financial institution.
  • Review your account statements. Call us if you notice any unauthorized activity.
  • Register for Digital Banking or download the Connexus App to customize alerts and monitor your account activity.

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