Telephone Banking

With Telephone Banking you can access your accounts 24 hours a day, 7 days a week.

It's FREE and easy to use! Simply:

  1. Call (800) 438-2747 or (715) 847-4701.
  2. Enter your member number.
    NOTE: this is not your checking/saving account number.
  3. Enter your access code. NOTE: Your initial code is the last 4 digits of the primary member’s Social Security Number.
  4. Listen to the menu prompts and select the transaction/information desired.

Quick Access Guide to Online & Mobile Banking and Telephone Banking

Helpful Hints

  • Follow each entry with the pound key (#).
  • Remember — your member number is different than your checking/saving account numbers.
  • Enter monetary transactions in dollars and cents without a decimal point: $123.45 is entered 12345#.
  • Loan payoffs are good only for the same day you call. Please contact us if you plan to mail your payoff.
  • During business hours, hit 0 to reach the Member Contact Center.
  • For any other issues, please contact the Member Contact Center (800) 845-5025.

Telephone Banking Benefits:

  • Easy to use
  • Check your balances
  • Transfer funds
  • 24/7 access